Refund Policy

At Sugar Burst, we are dedicated to ensuring that you have a delightful shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below to understand how we handle returns and refunds.

Eligibility for Refunds

1. Damaged or Defective Products

   • If your product arrives damaged or defective, please contact us within 7 days of receipt. We will provide a replacement or a full refund upon return of the damaged item.

2. Incorrect Items

   • If you receive an item that is not what you ordered, please let us know within 7 days. We will arrange to send you the correct item or issue a refund once we receive the incorrect item back.

3. Change of Mind

   • Due to the nature of our products, we do not accept returns or offer refunds for items purchased due to change of mind or dissatisfaction unless the item is damaged or defective.

Return Process

1. Initiating a Return

   • Contact us at info@sugarburst.ca to request a return. Please include your order number and a brief description of the issue.

2. Return Instructions

   • We will provide you with return instructions and a return shipping label if applicable. Ensure that the item is packed securely with its original packaging and any included documentation.

3. Return Shipping

   • For items that are damaged, defective, or incorrect, we will cover the cost of return shipping. For other returns, the customer is responsible for return shipping costs.

Refund Processing

1. Inspection and Refund

   • Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

2. Refund Confirmation

   • You will receive a confirmation email once your refund has been processed. If you do not see your refund within this timeframe, please contact us to check the status.

Exceptions

1. Perishable Items

   • Due to the perishable nature of our products, we cannot accept returns for items that have been opened or consumed.

2. Sale Items

   • Sale items are non-refundable unless they are damaged or defective.