Shipping & Returns

At Sugar Burst, we strive to provide a seamless shopping experience with prompt shipping and a straightforward return policy. Here’s everything you need to know about our shipping and returns process:

Shipping Information

1. Processing Time

   • Orders are processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Rates

   • We offer several shipping options, including standard and expedited services. Shipping rates are calculated based on the size and weight of your order and your delivery location.
   • Standard Shipping: Typically takes 5-7 business days.
   • Expedited Shipping: Typically takes 2-3 business days.

3. Shipping Confirmation

   • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

4. Shipping Restrictions

   • We currently ship to addresses within Canada. If you need shipping outside of Canada, please contact us for special arrangements.

5. Delivery Issues

   • If you experience any issues with your delivery, such as delays or lost packages, please contact us immediately so we can assist you in resolving the issue.

Returns Policy

1. Eligibility for Returns

   • Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of receipt for a return or replacement.
   • Incorrect Items: If you receive an incorrect item, notify us within 7 days to arrange for a return or exchange.
   • Change of Mind: Due to the nature of our products, returns for change of mind or dissatisfaction are not accepted unless the item is damaged or defective.

2. Return Process

   • To initiate a return, email us at info@sugarburst.ca or call [Your Contact Number]. Provide your order number and details about the issue.
   • We will guide you through the return process and provide a return shipping label if applicable.

3. Return Shipping Costs

   • For damaged, defective, or incorrect items, we will cover return shipping costs. For other returns, customers are responsible for return shipping.

4. Refund Processing

   • After we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout.
   • If you do not see your refund within this timeframe, please contact us to check on the status.

5. Exceptions

   • Perishable Items: Due to their nature, opened or consumed items cannot be returned.
   • Sale Items: Items purchased on sale are non-refundable unless damaged or defective.